M. H. West & Co., Inc.’s award-winning Young Entrepreneur Program begins its third year on June 29 in Norfolk, Virginia working with Ingleside Elementary School. Students learn business concepts and while doing so sharpen their skills in reading, math, critical thinking, decision-making, goal setting, teamwork, time management and much more. The curriculum aligns with SOLs. Certified teachers and other support staff are involved.
Highlights of the program include:
• Student learning on individual, small and large group basis
• Student completion of daily exercises around business concepts
• Student development and implementation of business plans
• Student participation in field trips to area businesses
• Student discussion with local business representatives
• Student showcase of business to parents, friends and other invited guests
• Student donation of business sales to a selected charity
The Young Entrepreneur Program can be adapted to elementary, middle and high school students. For more information contact Ingleside Elementary School Principal, Alana Balthazar at 757.892.3270 or contact M. H. West & Co., Inc. at 888.937.8904 or email@example.com.
M. H. West & Co., Inc. helped sponsor again the Greater Richmond Chamber Annual Meeting on Wednesday, June 17 at the Greater Richmond Convention Center. The event featured outgoing Chair, Nancy Bagranoff, Dean of the Robins School of Business at the University of Richmond passing the Chairman’s gavel to incoming Chair, Sam Young, President of Astyra Corporation.
Mr. Young introduced the new leadership team and spoke briefly about topics he intends to focus on as Chair. He commented that “the bar has been set high” by recent past Chairs and that he plans to set it even higher.
M. H. West & Co., Inc.’s Chair and CEO, Marilyn H. West continues to serve on the Board of Directors of the Greater Richmond Chamber.
A dad is someone who
wants to catch you before you fall
but instead picks you up,
brushes you off,
and lets you try again.
A dad is someone who
wants to keep you from making mistakes
but instead lets you find your own way,
even though his heart breaks in silence
when you get hurt.
A dad is someone who
holds you when you cry,
scolds you when you break the rules,
shines with pride when you succeed,
and has faith in you even when you fail…
*Artwork Courtesy of The M2Arm Collection by Marilyn H. West
Customer service and satisfaction are critical components of successful businesses. Learning to deliver exceptional service through effective telephone communication represents a pathway to build competitive advantage. There is no employee or executive of a business that is exempt from interacting with internal or external customers, although there are some who interact more frequently.
M. H. West & Co., Inc’s research and project engagements underscore the importance of equipping employees with the resources to achieve a five star performance. Poor service could mean the loss of current, potential and future customers as well as employees and profits according to Lisa McQuerrey of Demand Media. Warren Buffet indicates that “if we are delighting customers, eliminating unnecessary costs and improving our products and services, we gain strength. But if we treat customers with indifference or tolerate bloat, our businesses will wither. On a daily basis, the effects of our actions are imperceptible; cumulatively, though, their consequences are enormous.” Accordingly, every customer encounter by phone or through social media counts and what you say and don’t say count as well.
When connecting by phone today and before saying goodbye, irrespective of the focus, complexity or tone, try saying “thank you for calling,”" I appreciate your call,” “I learned a lot and thank you” or “Let’s connect again soon.” While these phrases may seem too fundamental to respond to your needs, they could make a huge difference in acquiring that new customer or holding on to the one that you have. If you are searching for more Customer Service guidance that aligns with challenges and opportunities that you have, Connect with Marilyn West today. (804.937.8904)
M. H. West & Co., Inc. (WEST) is proud to support the Black History Museum and Cultural Center of Virginia (BHM). WEST’s Chair and CEO, Marilyn H. West who also chairs the BHM Board of Trustees, comments daily about the remarkable work that has taken place to restore the historic Leigh Street Armory as the new home of the BHM founded in 1981. There is significant history behind the creation of the Leigh Street Armory and the BHM. Marilyn also indicates that she is extremely grateful for the investment being made by corporate sponsors, the City of Richmond, and many others in the BHM. Truly the BHM has a “Bold Vision, Bright Future.” You can view the progress being made on the BHM construction at its YouTube page.
Management & Education Services
Marilyn H. West
888.WEST904 (Toll Free)
Money won't create success, the freedom to make it will. –
Boost student academic performance and life skills with M.H. WEST & Co., Inc.'s award–winning Young Entrepreneur Program. Your students will learn about business concepts and sharpen their skills in: Reading, Math, Critical Thinking, Decision–Making, Goal Setting, Teamwork and Time Management. The Young Entrepreneur Program can be adapted for elementary, middle and high school students. Click here to learn more.
Marilyn's Monday Morning Message (M4) offers insight into current business topics. Click here to view past messages.
M. H. West & Co., Inc. is a small business that is 100% woman–owned and 100% minority–owned. M. H. West & Co., Inc. is a member of numerous trade & professional associations.