Times Dispatch: What are some strategies for providers and businesses trying to understand what the legislation means for them?
M. H. West & Co., Inc, CEO, Marilyn West: All of it doesn’t happen at one time. My advice to clients is not to act too quickly. A lot of the information that continues to come out there still requires a lot of interpretation as to what it means and what it does not mean. Take a careful look and scan what is happening to your organization internally, use findings and play that against what the health-care-reform requirements are once we figure out what everything really means.
“I think whether you agreed or disagreed with health-care reform, we needed something to help us get to another place. We have a law on the books now. We have to figure out a way to strategically respond to it. We have to look at the customers we serve. What are your current capabilities in providing services to them. A lot of the emphasis is on wellness, too, so there’s a lot of education that needs to take place.”
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Marilyn West attended the Cheers To Thirty event at the 