Part I -The Grammar
Course
Part II -Positioning Yourself for Success
Part III -Projecting a Positive Image
Part IV -Communication and Interpersonal Skills
Part V -Building Better Work Relationships
Part VI -Dynamic Listening Skills for Successful
Communication
Who We Are
M. H. West & Co., Inc. (WEST) is a ten year old Richmond, Virginia-based planning and
consulting company. The firm specializes in management, planning and education services.
It has extended this specialization into the criminal justice system to enhance
performance excellence. WEST's clients include the Richmond Department of Juvenile Justice
Services and the Virginia Department of Criminal Justice Services. This work has required
WEST to visit jails and prisons extensively.
PART I - THE GRAMMAR COURSE
In
business, how you state your message can be as influential, or as damaging, as the message
itself. This workshop helps you eliminate embarrassing grammatical mistakes and
improve the way you communicate.
Designed to help you:
- Improve your punctuation
- Spell commonly misspelled words correctly
- Eliminate embarrassing usage problems
- Handle difficulties in pronunciation
- Improve the way you communicate
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PART II - POSITIONING YOURSELF FOR SUCCESS
This seminar will help you align yourself
with your personal goals, change how people perceive you and develop ways to make you more
self-confident and valuable to others.
Designed to help you:
- Align your values with your organization's values to
better achieve your career goals and your company's goals
- See the importance of perception in creating your
reputation
- Develop the skills to design, plan and manage your
reputation at every stage of your career
- Discover how to market yourself in terms of values and
personality
- Learn how to
assess and work within your company's performance and reward systems
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PART III - PROJECTING A
POSITIVE IMAGE
Discover a self-image that feels right to
you--and looks great to future employers.
Designed to help you:
- Look, act, and dress for a future position
- Read the body language of others
- Use eye contact, gestures, stance, and voice tone to send
the right message
- Convey poise and confidence
- Polish your professional speech
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PART IV - COMMUNICATION AND INTERPERSONAL
SKILLS
Enhance your technical expertise--with
interpersonal skills and savvy. This seminar will help you develop the interpersonal
skills that can spell the difference between success and failure in getting your job done.
Designed to help you:
- Find solutions to people problems
- Project a presence that attracts the right kind of
attention
- Create a climate for action
- Motivate others and facilitate change through a team
approach
- Promote your ideas to the group
- Develop the savvy to deal with company politics
- Develop "active" listening skills to really
tune in to co-workers
- Realize how others perceive you and improve communication
to get the response you want
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PART V - BUILDING
BETTER WORK RELATIONSHIPS
Improve your communication skills--and all aspects of your
working relationships! This seminar gives you solid learn-by-doing training to sharpen
your skills with future co-workers and employers.
Designed to help you:
- Develop flexibility in actions, thoughts and feelings
- Enhance your ability to learn
- Determine if other people's behavior matches their verbal
messages
- Recognize how your behavior affects your image
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PART VI - DYNAMIC LISTENING SKILLS FOR
SUCCESSFUL COMMUNICATION
To be effective, you've got to be an effective listener! If
you're not communicating well, you're probably not listening. To most people,
communication means expressing thoughts and ideas effectively. But good listening skills
are equally important.
Designed to help you:
- Motivate other people to give you the information you
need
- Become more confident that you've understood another
person's message correctly
- Increase positive information flow, enhancing
productivity and performance
- Strengthen trust and morale
