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M. H. West & Co., Inc.
A Planning and Consulting Company

700 East Main Street, Suite 904, Richmond, VA 23218    TEL: 804-782-1938    TOLL FREE: 1-888-WEST904    FAX: 804-782-9771

 

One More Thing

Immersion Groups
West Embraces Generation Yers
Other Helpful Information

Immersion Groups

Did You Know that Focus Groups May Not Be As Effective In Gaining Views as Most Thought? Business Week, in the November 14 electronic issue suggests that there are alternative methods to focus groups that are as effective. These groups are called "Immersion Groups." West believes that whatever method a company chooses to evaluate a product or service that it is imperative to obtain opinions from customers or potential customers on a continuing basis. (Source: BusinessWeek 11/14Top
 

West Embraces Generation Yers

They’re young, smart, and brash. They want to work, but they don’t want work to be their life. This is Generation Y, a force of as many as 70 million, and the first wave is just now embarking on their careers, Bruce Tulgan says who is a researcher, author, and founder of Rainmaker Thinking, a New Haven, Connecticut based company.

Generation Y’s are also known as echo boomers and millennials who are born between 1977 and 2002. Narrower definitions put Generation Yers as those ages 16 to 27, born from 1978 to 1989. This age group is moving into the labor force during a time of major demographic change, as companies around the USA face an aging workplace. Freshly minted college graduates are overseeing employees old enough to be their parents. New job entrants are changing careers faster than college students change their majors, creating frustration for employers struggling to retain and recruit talented high-performers.

What is known about Generation Yers?

bullet They have financial smarts: After witnessing the financial insecurity that beset earlier generations stung by layoffs and dot-com bust, today’s newest entrants into the workforce are generally savvy when it comes to money and savings.
bullet Work-life balance isn’t just a buzz word: Unlike boomers who tend to put a high priority on careers, today’s youngest workers are more interested in making their jobs accommodate their family and personal lives.
bullet Change, change, change: Generation Yers don’t expect to stay in a job, or even a career, for too long-they’ve seen the scandals that imploded Enron and Arthur Anderson, and they’re skeptical when it comes to such concepts as employee loyalty.
bullet High expectations of self: They aim to work faster and better than other workers.
bullet High expectations of employers: They want fair and direct managers who are highly engaged in their professional development.
bullet Ongoing learning: They seek out creative challenges and view colleagues as vast resources from whom to gain knowledge.
bullet Immediate responsibility: They want to make an important impact on Day 1.
bullet Goal -Oriented: They want small goals with tight deadlines so they can build up ownership of tasks.

(Refer to USA TODAY, 11/6/2005 for detail) Top

Other Helpful Information

Julian S. House participated in Teleconference titled “The Art of Being the Boss: Manage, Motivate, & Inspire”. on November 15, 2005. This seminar was sponsored by the Principal Financial Group. The speaker for this seminar was Diana Poley who is the CEO and Founder of Poley Enterprises.

Key Points and Lessons Learned from this Educational Session are:

Poley’s Personal Leadership Skills
  1. Independent
  2. Goal- oriented
  3. Direct
  4. Fair & Honest
  5. Passionate
3 Strengths that Make the “Best Boss”
  1. A Clear Dedicated Leader
  2. Having Honest and Open Communication (The boss must communicate the direction of the company well.)
  3. Having a Good Sense of Fun ( People want to look forward to going into work each day)
Challenges that Small Businesses Face
  1. Managing growth
  2. Lack of growth
    bullet

    Turnover Issues

    bullet

    No Outlook on Growth

    bullet

    Have recruiting and delegating capabilities available

  3. Having a clear goal
  4. Having open communication ( A simple method that everyone in the company goes by)
  5. Making sure everyone knows what their responsibilities are as well as what the company does as well.
  6. Bosses being completely honest with their employees
  7. Having a good partnership with your staff

How Do You Handle Breaking Bad Bews to Employees?
  1. Set the stage well in advance of bad news
  2. Having open and honest communication

What Do You Do When Your Company is Facing a Difficult Financial Situation?
  1. Analyze why you are having a financial difficulty.
  2. When financial situations are good, prepare well in advance for a rainy day.

Employee Recruitment & Retention
  1. Success Profiles
    bullet Knowledge Requirements
    bullet Behavioral Characteristics ( example: creativity, ability to work multiple tasks)
  2. Employee Evaluations (Happy employees are more productive)
  3. Leadership skills to Inspire & Motivate
    bullet Hard Tools such as tracking (example: Billable hours)
    bullet Capacity Analysis ( what capacity do we have as a company to take on multiple projects)
     

“As Taken From Other Organizations in the Know”

  • U.S. Department Of Labor Announces $1.1 Million Grant To Assist Hurricane Katrina Evacuees in Kentucky
    WASHINGTON — The U.S. Department of Labor today announced a National Emergency Grant (NEG) of $1.1 million to the state of Kentucky to provide employment assistance and training to evacuees of Hurricane Katrina. The funds, awarded to the Kentucky Cabinet for Workforce Development, will assist approximately 447 evacuees statewide. "My home state of Kentucky has welcomed Hurricane Katrina survivors with open arms and generous hearts," said Secretary of Labor Elaine L. Chao. "This $1.1 million grant to Kentucky will provide Katrina survivors with job training and placement services they need to get started in new jobs so that they can rebuild their lives."
     

  • Ali Honored at Opening of Hometown Center
    Muhammad Ali can still draw a big crowd. The boxing great took center stage in his hometown (Louisville, KY) Saturday night to celebrate the opening of the Muhammad Ali Center, a six-story tribute to Ali's storied career and a legacy to his ideals of peace and tolerance. The Hollywood-style event, at a performing-arts center next door to the Ali Center, drew an adoring cast of actors, singers, athletes and even a former president, Bill Clinton—reflecting the champ's star appeal. "The world is a better place because of you," Clinton said. "You thrilled us as a fighter and you inspired us even more as a force for peace and reconciliation, understanding and respect." Though frail, Ali still flashed his famous playfulness. Diversity Inc. Newsletter, Monday, November 21, 2005.
     

  • Study: Growing pressure on hospital EDs threaten access to care
     Growing pressures on hospital emergency departments, from persuading specialists to provide on-call coverage to dealing with a growing number of patients with serious mental illness, could compromise access to emergency care and add to rising health care costs, according to a study released today by the Center for Studying Health System Change based on site visits to 12 U.S. communities. The rising pressures are a result of larger forces throughout the health care system, including financial incentives that reward specialist physicians for performing more procedures outside general hospitals, diminishing access to primary care, and declining funding for community-based mental health services, the study indicates. From AHA News NOW, November 18, 2005
     

  • Decaf Coffee Might Slightly Boost Heart-Disease Risk
    Decaffeinated coffee may boost certain risk factors for cardiovascular disease. In a study reported Wednesday at the American Heart Association's annual meeting in Dallas, decaffeinated coffee raised LDL -- or "bad" -- cholesterol, possibly by increasing levels of a blood fat called apolipoprotein B. Experts warned that it is not yet time to substitute leaded for unleaded morning fuel, however.

    November 16, 2005 08:42:01 PM PST
    By Amanda Gardner HealthDay Reporter HealthDay News

     

  • HR Weekly News of the American Society of Human Resource Management in its November 7, 2005 electronic newsletter contains a number of articles highlighting critical issues facing businesses. Among these are “Overtime on Top of Double Time” and “Flu Season Takes Toll on Bottom Line.” Go to shrm.org.


  • NAWBO SmartBrief provides news, tips and other information that is useful for growing especially women-owned and small businesses. The November 8, 2005 issue indicates that the number of construction companies owned by women increased by 30% from 1998 to 2004, whereas the number of women-owned businesses in all fields grew 17.4% in the same period. The same issue has a number of other articles of interest to include “Small Businesses Grapple with Health Coverage Costs and Improved Software Making Business More Intelligent.” This issue of NAWBO SmartBrief provides the following quote of Jack Welch, former CEO of General Electric:
    “An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” For more information, go to smartbrief.com.


  • The Diversity Inc. newsletter keeps companies current on a wide range of corporate-diversity initiatives, legal issues and national diversity trends. Articles for the 11/10/2005 email newsletter includes  “Honor Veterans by Ensuring Career Opportunities Back Home” and  “Would a Male Candidate ‘Bake a Mean Sweet Potato Pie.” Concerning Veterans and Soldiers returning from the war, Secretary Chao of the U.S. Department of Labor kicked off a new initiative. She indicates the following:  
    "The ‘Key To Career Success' cards and REALifelines Online advisor are part of our outreach efforts to help veterans and returning soldiers access good job opportunities and develop new career pathways, "said Labor Secretary Elaine L. Chao. “Our servicemen and women have put themselves in harm's way to protect our homeland and help other countries achieve freedom and democracy. We want to do everything we can to welcome them home and facilitate their reintegration into civilian life.”  Go to the DOL website at WWW.dol.gov to obtain more information about Secretary Chao’s outreach efforts and www.Diversityinc.com for more information about its newsletter.


  • The Board Cafe Emporium offers good advice for non-profit boards particularly. This month's main course article, “Board Chair: Making Your Mark” offers a practical and simple approaches to promote positive relationships with board members and to “get the job done.” Among the suggestions are to “choose three objectives for the year that you want to accomplish as board chair-one for the organization, one for the board and one for yourself.”  Another is to meet with board members individually. Go to www.boardcafe.org for a copy of this month's featured article that you can use. Back to Top
     

 

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M. H. West & Co., Inc.
700 East Main Street, Suite 904, P. O. Box 548 - Richmond, Virginia 23218-0548
TEL 804.782.1938  FAX 804.782.9771
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M. H. West & Co., Inc..